Frequently Asked Questions
1. Q. Do you have a physical store location?
1. A. We do not have a physical store location. We are a fabulous online shop, shipping from our fulfillment center in Tillsonburg, Ontario, Canada.
2. Q. Can I pick up directly from your warehouse instead of having my order shipped to me?
2. A. No. Unfortunately we do now allow pick ups at our fulfillment center. Your order must be shipped to you. We apologize for any inconvenience this may cause.
3. Q. Are you a manufacturer of the merchandise in your store?
3. A. No. We do not manufacture the fabulous products that we sell,.
4. Q. Can I buy replacement parts from you?
4. A. No. We do not carry replacement parts. Please reach out to the manufacturer. Apologies, but we are unable to provide you with their contact information.
5. Q. Can I exchange or return a product to you that was purchased elsewhere?
5. A. No. We can only offer exchanges or returns for customers that have purchased the merchandise from our store.
6. Q. Where do you ship and what carrier(s) do you use?
6. A. We ship world-wide. We offer a range of delivery service options via UPS, FedEx, Purolator, DHL, Canada Post, and other carrier partners.
7. Q. How much will it cost to ship to me?
7. A. Your choice of service carrier options and pricing will be listed for you during the checkout process (after you enter your address information), and you can choose which option for delivery date and pricing works best for you.
8. Q. Do you provide tracking numbers for shipments?
8. A. Yes. All of our shipments will always be assigned tracking numbers which will be automatically emailed to you upon processing you order.
9. Q. Can you ship my order to me using a less expensive way without tracking or delivery signature required?
9. A. No. Our store policy is that we only ship orders with tracking and delivery signature confirmation to ensure that you receive your order, and for your protection and ours. (*Note: UPS offers a "My Choice" app in which you can waive any porch theft liability and accept deliveries without requiring a signature should you not be available to sign for your parcel at the time of delivery.)
10. Q. Why are shipping costs so expensive, and is there a less expensive way you can send me my package?
10. A. As a strictly online retailer, we completely understand your concerns regarding shipping costs. It is something that unfortunately we have no control over as they are calculated by the carriers directly based on the packaging weight and dimensions. We do not profit from shipping costs. We certainly wish there were less costly methods available as well as it would benefit both our customers and our small business.
11. Q. Do you charge customs duties or import charges for other countries?
11. A. No. We do not have any way of determining what your county charges for customs duties or import charges. We do not profit from these fees. It is out of our scope as a retailer to know if you will be charged by your country’s import office. We simply provide the necessary customs documentation with your order information on your package as required.
12. Q. Do you offer refunds?
12. A. Yes. Refunds are accepted within 30 days of item receipt. The buyer pays for return shipping, and the initial shipping charge is non-refundable. Earrings and intimates are final sale. Please see our return policy at the bottom of the home page for details.
13. Q. Can I use more than one discount code upon checkout?
13. A. No. Only one discount code may be applied per order.
14. Q. Do you support charitable causes?
14. A. Yes. We are passionate about animal welfare and are partnered with
Rags To Riches Cat Rescue (Non-Profit Organization). Your donations are always appreciated and welcomed! All donations received are 100% transferred directly to the Rescue for the kitties in need. Donations of $25 or more will be issued an official government tax receipt. Thank you for your continued support!