Frequently Asked Questions
1. Q. Do you have a physical store location?
1. A. We do not have a physical store location. We are a fabulous online shop, shipping from our fulfillment centre in Tillsonburg, Ontario, Canada.
2. Q. Where do you ship and what carrier(s) do you use?
2. A. We ship world-wide. Currently we offer a range of service options via UPS, Canada Post, Canpar, DHL, and other carrier partners. The service carrier options and pricing will be provided to you during the checkout process after you enter your address information, and you can choose which works best for you.
3. Q. Do you provide tracking numbers for shipments?
3. A. All of our shipments will obtain a tracking number which will be automatically emailed to you upon processing.
4. Q. Do you offer refunds?
4. A. We do offer refunds, but only within 30 days of item receipt. (Buyer pays for return shipping, and the initial shipping charge is non-refundable.) Earrings are final sale. Please see our return policy at the bottom of the home page for details.
5. Q. Why do you offer a multiple currency drop down selector on your home page?
5. A. Our fabulous web shop's main currency is in Canadian dollars as we are a Canadian Company, but we offer the option to view other currencies (including US Dollars) via the drop down selector in order to appeal to all buyers globally. Please note that upon checkout, your total will be shown and processed in Canadian Dollars.
6. Q. Can I use more than one discount code upon checkout?
6. A. No. Only one discount code may be applied per order.
7. Q. Do you support charitable causes?
7. A. As a worthy cause that is extremely close to our Founder & CEO Tammy DaPalma’s heart, Aura In Pink contributes a portion of our proceeds to animal welfare causes. We thank you for your continued support!